The Federal Airports Authority of Nigeria has apologised over its faulty escalators, which injured a traveler at the Murtala Muhammed International Airport in Lagos over the weekend.
A lady had narrated how she suffered a serious cut on her leg due to the faulty escalators at the MMIA, Lagos on Saturday, September 3rd.
In a post she shared on her Instagram page, the lady said she was at the airport with her family when her 5-year-old son insisted he wanted to use the escalator. Although she was hesitant at first, she finally gave in, but regrettably, it malfunctioned while it was being used, leaving her injured.
Narrating the incident, she threatened to take legal action against FAAN.
“On Saturday 3rd September 2022, I returned to Nigeria with my family. My excited 5 year old wanted to use the escalator instead of the stairs. We travel around the world and escalators are normal to him. However, in the past I’d warned my kids not to use escalators in Nigeria (how sad). On this day, he wanted to and I insisted I hold his hand (there’s no place in the world we go that I’ve held his hand on an escalator)…
I wonder who certified and approved the safety/ use of these escalators. We were told that they were serviced a few days before. I am definitely going to sue . The state of those escalators is totally unacceptable.” she wrote in part.
Reacting to the incident in a statement on Monday, FAAN Acting General Manager, Corporate Affairs, Faithful Hope-Ivbaze, said the airport authority has taken “full responsibility” for the incident and apologised to the family.
“Accordingly, We have also reached out to actively participate in the care for the injured. FAAN is reviewing the operating procedure for the equipment to ensure that such sudden mechanical faults do not occur again.” the statement read in part.
Read the lady’s full post below,